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FaxStore

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Weblutions Documentation > FaxStore > Features > Download & Purchase Tracking

Download & Purchase Tracking

FaxStore includes advanced built-in tracking for purchases and downloads, ensuring that merchants are well-prepared in the event of a bank dispute or claims that a customer was unable to download a purchased file.

While FaxStore has historically tracked the number of times a customer downloads an item, version 3.0.2 and later introduces more comprehensive tracking for purchases and downloads, including:

• IP addresses
• Country
• User agents
• Device type
• Device languages
• Session identifiers
• Geo-location based on IP address
• User account information

All download and order records automatically collect this information, which can later be accessed by merchants if needed. Each download log is uniquely identified by a time-based integer, enabling cross-referencing with system access logs for precise verification.

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API Integration

FaxStore provides an API endpoint to access this tracking data in JSON format, allowing easy integration with external reporting tools and software.

Endpoint:

GET /api/account/:userId/downloadlogs

For detailed information, see the Accounts API documentation.

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Store Event

In addition to the API route, the userItemDownloaded event contains a subset of this tracking information. This event can be leveraged when integrating with FaxStore extensions to trigger custom workflows or reporting.

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With these features, FaxStore provides robust transparency and accountability for both merchants and customers, helping safeguard against disputes and download-related claims.

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