Weblutions Documentation > Knowledgebase > Segmentation Fault Error

Segmentation Fault Error

In some rare cases, one of our products may crash and display a segmentation fault error. These errors can be challenging to diagnose, as they can stem from various underlying causes such as faulty memory access, external library issues, or unexpected runtime conditions.

A segmentation fault occurs when a program tries to access a memory region that it’s not permitted to use, or when it attempts an invalid operation on a valid memory region, such as writing to a read-only area or overwriting part of the operating system. — Wikipedia.

The error

This is an example of what the error would look like in the applications console.

Segmentation fault (core dumped)

Possible Resolution

A possible way to resolve this error is to complete the below. If these steps don't work, generally we recommend an operating system reload and backup be performed.

  1. Ensure the product is not running
  2. Delete the package-lock.json file and node_modules folder in the products installation directory
  3. Rebuild node's package manager by running cd /home/faxstore && npm rebuild (change the directory is needed)
  4. Reboot the machine with the reboot command
  5. Replace the product src folder with a newly downloaded copy from Weblutions
  6. Reinstall the products npm modules with cd /home/faxstore && npm install (change the directory is needed)
  7. Assess if the product remains online once restarted
  8. If the above fail, reinstall Node with NVM

If the above steps fail or you need help executing them, reach out to us and we'll be happy to help!

Weblutions is here to help when you need, contact us if you need or create a ticket in our official community Discord!

discord.gg/faxes

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  • 1 years ago - updated (17 days ago)

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